Last Updated: 17/11/2025
Nurostem (“Company,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website https://nurostem.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
On this Website.
In email, text, and other electronic messages exchanged between you and this Website.
Through web widgets, APIs, dashboards, or applications you access via this Website.
Through mobile or desktop applications associated with our Website.
When you interact with our content, advertising, or integrations on third-party websites or applications, if those interactions contain links to this Privacy Policy.
From any other sources with your consent.
This policy does not apply to information collected:
Offline or through any other website operated by Nurostem or any third party.
By any third party (including affiliates), including through applications, content, or advertising that may link to or be accessible from the Website.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information.
If you do not agree with our policies and practices, your choice is to discontinue using our Website and Services.
By accessing or using this Website, you agree to this Privacy Policy.
This policy may change from time to time, and continued use of the Website after updates constitutes acceptance of those changes.
Our Website and Services are not intended for anyone under 18 years of age. No one under 18 may provide any personal information on the Website.
We do not knowingly collect personal information from individuals under 18.
If you are under 18:
Do not use this Website
Do not register or subscribe
Do not provide any information, including name, email, address, or payment details
If we learn we have collected information from a minor without verified parental consent, we will delete it immediately.
If you believe we may have collected information from a child under 18, contact us at office@nurostem.com.
We collect several types of information from and about users of our Website and Services, including:
Information by which you may be identified, such as:
Name
Postal address
Email address
Phone number
Account information
Payment details (processed via secure third parties)
Any other identifier through which you can be contacted online or offline
Data that does not directly identify you, such as:
Usage statistics
Preferences
Demographic information
Including:
IP address
Browser type
Device type
Operating system
Internet connection details
Log data
API usage logs
AI input/output interactions
When you use our AI services (Chatbots, OCR, Vision, Agentic AI, Speech Recognition, etc.), we may collect:
Input data (text, images, audio, documents)
Output data generated by the AI
Metadata and usage patterns
Model performance analytics
We collect information:
Directly from you when you provide it to us
Automatically as you navigate the Website (via cookies, logs, analytics)
From third parties, such as payment processors or business partners
The information you provide may include:
Information submitted in forms, registrations, or support requests
Information used to subscribe to paid plans or obtain API keys
Correspondence and emails
Payment and billing details
Search queries
AI input data you upload or submit
You may also provide content to be posted or displayed on public areas of the Website (“User Contributions”).
User Contributions are posted at your own risk, and we cannot control the actions of third parties who may view or share them.
As you interact with our Website, we may automatically collect certain details, including:
Traffic data
Log files
Usage patterns
Device identifiers
Location data (general, not precise)
Interaction data with widgets or APIs
This helps us:
Improve Website performance
Personalize your experience
Estimate usage patterns
Speed up searches
Recognize returning users
Cookies
Flash Cookies
Web Beacons / Pixels
Server Logs
Analytics Tools
You may choose to disable cookies, but some features may not function properly.
Some third parties (analytics providers, advertisers, payment processors) may use tracking technologies when you interact with our Website.
We do not control these technologies.
If you have concerns, contact the third party directly.
For opting out of targeted ads, see Choices About How We Use and Disclose Your Information.
We use information collected from you or provided by you:
To present our Website and Services to you
To operate, maintain, and improve our AI systems
To provide you with requested services, including APIs and widgets
To process subscriptions, payments, and billing
To notify you of account status, updates, or renewals
To diagnose issues and ensure platform security
To send marketing or promotional material (unless you opt out)
To comply with legal obligations
For any additional purpose disclosed to you at the time of collection
With your consent for other purposes
We may use your information to display relevant advertising, but we do not disclose your personal information without your consent.
We may disclose aggregated or non-identifiable information without restriction.
We may disclose personal information:
To subsidiaries, affiliates, or business partners
To contractors or service providers supporting business operations
To payment processors
To cloud or infrastructure service providers
To a buyer or successor in case of merger, acquisition, or restructuring
To third parties for marketing purposes (only with your consent)
To fulfill the purpose for which it was provided
With your consent
We may also disclose your information:
To comply with legal processes or law enforcement
To enforce our terms and agreements
To protect the rights, safety, or property of Nurostem, our users, or others
To detect and prevent fraud
You have choices regarding:
You may disable cookies via browser settings.
You may opt out by:
Checking relevant boxes during registration
Clicking “unsubscribe” in emails
Contacting office@nurostem.com
You may request we do not share information with third-party advertisers.
You may access, review, and update your personal information via your account settings.
Or contact us at office@nurostem.com to request:
Access
Correction
Deletion
We may deny requests if they violate laws or result in incorrect information.
Deleting your personal information may require deleting your account entirely.
We use reasonable administrative, technical, and physical safeguards to protect your data, including:
Secure servers
Firewalls
Encrypted transmissions
Access controls
However, we cannot guarantee absolute security.
Transmission of information is at your own risk.
Any changes will be posted on this page.
If changes are material, we may notify you via email or Website notice.
You are responsible for periodically checking this page for updates.
For questions, concerns, or privacy-related requests:
For complaints or support needs, contact the same address.